Job Description
Position Description
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The Process Service Dispatcher is crucial for facilitating the delivery of legal documents, overseeing the scheduling and distribution of tasks to process servers, and ensuring compliance with legal protocols. They facilitate seamless communication across all parties involved in the process serving chain, from clients to courts. Additionally, this role encompasses administrative responsibilities, enhancing the efficiency and effectiveness of legal document service operations.
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Key Duties
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The key duties and responsibilities of this position include, but are not limited to:
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- Assignment Distribution: Allocate assignments to process servers based on location and availability to optimize efficiency.
- Tracking and Scheduling: Track the status of service attempts and manage process servers' schedules to meet legal deadlines.
- Communication: Act as the main point of contact for process servers and clients, facilitating timely updates and information exchange.
- Document Management: Handle the intake, organization, and distribution of legal documents to be served by process servers.
- Quality Control and Compliance: Ensure all attempts at service are documented accurately and comply with jurisdictional laws and regulations.
- Problem-Solving: Assist in resolving issues that arise during the service process, including locating individuals and addressing service refusals.
- Billing and Administrative Tasks: Manage invoicing, payment processing, and other administrative duties to support the financial aspects of the process serving operation.
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Work Hours
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This is a full time role of 40 hours per week, with hours typically conducted from 8:45am to 5:15pm, Monday to Friday, on site in the Redwood City office.
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This role is not limited to the above tasks and responsibilities and you may be required to perform tasks and adhere to expectations which are outside the scope of your role.
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Knowledge & Skills
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- Attention to detail;
- Positive with a professional attitude in all aspects;
- Efficient;
- Flexibility and adaptability;
- Ability to multitask and prioritize;
- Able to communicate professionally in both a verbal and written fashion;
- Able to display and utilize essential computer skills;
- Proactive and work with minimal supervision;
- Able to work within specified timeframes and meet business deadlines;
- Able to work closely and communicate positively with Management and peers.
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Remuneration & Benefits
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This is an Entry Level position, with base wage ranging from $20-25 per hour.
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Overtime is paid at 1.5x hourly rate.
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Medical, Dental & Vision insurance available to candidate + dependents.
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2 weeks paid vacation per year, as well as most State/Federal Public holidays.
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About Swift Legal
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Started by Frank Kaul in 1976, Swift Legal has been a constant source of support & advice for all litigants & the greater Legal community.
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Initially providing Process Service & Legal Photocopy services to the San Mateo area, Frank was soon joined in 1980 by his brother Don, and together they steadily grew Swift to encompass the Bay Area.
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It wasn't long until Swift extended its' reach & services to cover all of California.
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In 2009, Frank's son, Justin, joined the Swift team, and is now leading the charge to ensure the same level of customer service legal professionals have come to expect, while simultaneously searching for & implementing new technologies and partnerships to streamline the Swift experience and maximise results for all clients.
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In the time since, Swift has consolidated a team of experts that spans business development, marketing, education & innovation — not only to support & grow internal operations, which allowed the expansion of operations and the opening of an additional office in Los Angeles, but also to provide industry-leading integrations, education & advice to better support their customers.
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Now, Swift Legal is one of the longest running California-based attorney service companies, reaching further & with a wider range of services than almost any other.