Technical Lead (ServiceNow Build & Configuration)

Job Description

Job Description Job Title Technical Lead (ServiceNow Build & Configuration) Client Company/Dept. Name CalHFA Address 500 Capitol Mall, Suite 1400 City Name Sacramento State Name CA-California Zip Code 95814 If others (Address) Duration of the project Project Start Date 11/1/2026 Project End Date 1 Due date for Resume submission 9/22/2026 No. of Openings 1 No. of Maximum Submissions 1 Job Description Key Responsibilities
" Build leadership: lead the developer team configuring Incident, Problem, Change/Release, Service Catalog, Knowledge Management, and executive dashboards/KPIs per the approved design.
" Environment management: configure environments, roles, automation, integrations, and workflows across dev/test/production, in coordination with the Data Migration and Integration Leads.
" Code quality & security: enforce secure SDLC practices, code scanning, and vulnerability remediation across all custom development.
" Usability: ensure role-based layouts, context-aware guidance, and WCAG 2.1 AA / Section 508-compliant UI across desktop and mobile experiences.
" Technical escalation: serve as the named technical escalation point during implementation and, post-go-live, into ongoing support. Skill set info Required Qualifications Mandatory
8 years ServiceNow development/configuration, including 2 years leading a development team
" Minimum 6 years hands-on ServiceNow configuration/development, including at least one completed implementation for a California state, county, or municipal government agency.
" Prior delivery experience on a U.S. public-sector ServiceNow project (state or federal), including exposure to a FedRAMP-authorized or GCC-hosted instance.
" ServiceNow Certified Application Developer (CAD), plus at least one Certified Implementation Specialist (CIS) credential (e.g., CIS-ITSM).
" Demonstrated experience leading a developer team through low-code/no-code configuration, Flow Designer, and secure coding/SDLC practices (code scanning, vulnerability remediation).
Preferred Qualifications
" CIS-CSM or CIS-Discovery certification.
" Experience building native mobile app configurations and localization/multilingual support. Education Certifications (if required) Documentation Required for submission Resume Work Hours Account Manager Name (Proposal Team) Work authorization required US Citizen Only Relocation is accepted No Remote work No Additional Notes if any Hybrid