Job Description
Job Description
Job Title………………….
Finance & Insurance Business Manager
Department……………...
Finance & Insurance Department
Supervisor……………….
Sales Manager
Summary Description
Direct responsibility for the Finance and Insurance operations of the Motorcycle Sales Department.
Key Result Areas
· Business office operations
· Maintain a collaborative working relationship with other dealership departments
· Building Customer Relationships
Major Duties and Responsibilities
1)
Business office operations
· Oversee and direct the business office operational activities related to providing finance, insurance, and extended service programs.
· Produce acceptable levels of revenue and profits for the dealership by selling finance, insurance, and extended service programs to new and used motorcycle customers.
· Cross-sell parts, accessories, and ready-to-ride products to customers.
· Establish and maintain good working relationships with several finance sources, factory and otherwise.
· Actively recruit and maintain a strong market base for the providing of available finance and Insurance products. Pro-actively use sales techniques.
· Analyze departmental activities and practices effective problem solving techniques.
· Employ a system of responsible accounting, including budget and internal controls. Set monthly sales objectives and attain goals. Provide with reports, as requested.
· Pursue a continuing program of formal and informal education in the area of expertise to maintain, strengthen and broaden service. Belong to (or join) any relevant associations.
· Submit paperwork to and obtain approval from finance sources on all finance deals.
· Set up finance forecasting in conjunction with the sales department forecasting to achieve a desired percent of penetration and income. This is to be done on both a monthly and an annual basis.
· Maintain files of active insurance and financial agencies. Maintain a Finance and Insurance logbook. Prepare monthly penetration reports on finance penetration.
· Establish and maintain procedures to ensure timely and proper completion of all sales related paperwork. Also check all paperwork for correct title, line information, taxes, errors, etc.
· Handle all rate quotations.
2)
Maintain a collaborative working relationship with other dealership departments
· Act as a liaison to all departments in matters concerning Finance and Insurance.
· Assist and support overall company policies and procedures and support the dealers philosophy.
· Able to work cross-functionally with all departments, with an emphasis on the Sales Department and Service Manager.
· Provide supplemental assistance to a sales person in the Motorcycle Sales Department. Work in conjunction with the sales team.
3)
Customer service
· Ensure high levels of Customer Service.
· Motivate entire staff to assure quality customer service to all clients.
· Maintain a quality assessment and improvement program to assure high quality service to all customers. Institute and employ a feature / benefit selling methodology so that all customers receive consistence treatment.
· Ensure that the delivery of any new or used motorcycle is and “EVENT” that will endear customer to the dealership.
· Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction.
· Demonstrate commitment to the dealership’s philosophy of quality service to all customers and acts as a role model to other dealership employees.
· Be able to handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and our commitment to “making things right”.
4)
Other Duties
· As assigned.
· Treat all employees and customers fairly, courteously, and with dignity.
· Be prompt and available for flexible scheduling.
· Be honest and fair in all business dealings.
· Meet or exceed sales quotas on a regular basis.
· Continually learn more about the products and services you sell. Attend training sessions to keep current with F&I sales techniques and other sales department issues.
Qualifications & Job Requirements
· Must have the ability to get along with a wide customer base.
· Excellent communication skills and demonstrated “closing skills”.
· Knowledge and experience with sales of F&I products, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
· Computer literate with typing skills and open to learning new software and computer programs.
· Able to work effectively and courteously over the phone.
· Valid state of California Sales License.
Physical Demands
· The noise level is the work environment is occasionally loud.
· Occasionally requires the ability to balance and push a(n) 900lb. motorcycle.
Working Conditions
· Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
· Occasionally, exposed to exhaust fumes or other airborne particles.