Job Description
Job DescriptionSalary: $21-25/hr DOE
Employment Type: Full-Time | Entry to Mid-Level
Position Overview
We are seeking a reliable and customer-focused Bilingual Medical Receptionist to join our team. This role provides essential front-office and administrative support to ensure smooth daily operations and a positive patient experience. The ideal candidate is organized, attentive to detail, able to multitask in a fast-paced medical setting, and fluent in both English and Spanish.
Key Responsibilities
- Answer, screen, and route incoming phone calls professionally
- Schedule, confirm, and reschedule patient appointments with accuracy
- Assist with appointment reminders and patient communication
- Manage medical records requests and ensure timely fulfillment
- Organize, scan, and upload all incoming mail and documentation into patient charts
- Receive, review, and categorize incoming faxes
- Take detailed phone messages and ensure timely follow-through to clinical staff
- Provide excellent customer service to patients, visitors, and vendors
- Maintain confidentiality and comply with HIPAA regulations
- Support daily administrative tasks to keep the front office running efficiently
Required Qualifications
- Bilingual in English and Spanish OR Vietnamese (verbal and written)
- Prior experience in a medical office, patient services, or customer service role
- Insurance verification experience required
- Strong communication, customer service, and interpersonal skills
- Proficient with computers, EMR systems, and standard office equipment
- Strong organizational skills and attention to detail
Compensation & Benefits
We offer a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Paid Time Off (PTO)
- 401(k) retirement plan options
- Competitive hourly pay based on experience and qualifications