Job Description
Job DescriptionDesktop Support
Location: Peachtree Corners, GA (Onsite)
Fulltime – Salary ($55K PA)
Indent: PSL210372_1-235-1
Look for 5-7 years' experience level
Key Responsibilities:
- Support onboarding and offboarding of users including shipping of assets within defined timelines, IT support during catastrophic events.
- Performed asset management, stock-keeping and US sites documentation.
- Work with vendors, clients, carriers and technical staff and perform other duties as assigned.
- Provide logistical support to local IT facilities, guiding and maintaining software and
hardware device implementation, and testing.
- Interact with VIP users for IT support and manage expectations with timely resolution of issues raised.
- Configure and Support conference Devices that reside in conference rooms at Client Locations and provide Support to End Users during team meetings.
- Support all peripherals connected to End User Devices, Packing, unpacking of hardware (laptops, servers, any other peripherals)
- Submit warranty parts requests, where applicable, to the vendor support team.
- Managed and prioritised incoming emails, tickets and calls in order of urgency and responded accordingly.
- Support users issues related to hardware, software and ensure that it is resolved on priority.
Functional Knowledge
- Windows 11 , Intune Autopilot
- Apple Devices (iPhone and iPad)
- Knowledge of build process and use of client imaging products
- Knowledge of LAN/WAN/WiFi/VPN
- Anti-Virus and Encryption software
- RingCentral Telephony system
- Printing/Scanning
- Understanding of operational KPI's and SLA's
- Capability on following tools would be preferred:
- Autopilot, Windows 10 Pro/11 with Zscaler, Intune, Crowdstrike, bitlocker, Forticlient VPN and Office 365
Skills
- Proactive – identify and resolve issues
- Ability to investigate, to think logically and reason out problems
- Ability to prioritise workload and work on own initiative
- Excellent time management and organisational skills
- Capable of working to tight deadlines
- Assess end user's requirements and offer training to further end user's own understanding
- Communicates clearly and succinctly both written and orally, have strong leadership skills and presents ideas in a business-like manner.
- Ability and inclination to learn new skills as required
- Demonstrate attention to details
Behaviours
- Passionate about IT and technology
- Build and maintain positive working relationships within the team and with colleagues across the operation
- Ability to work in an autonomous role
- Calm and approachable
- Maintain confidentiality