Job Description
Job Description
Qualifications
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- BSME, EE, Industrial Technology or equivalent relevant experience working in a Contract Manufacturing (PCB/EMS/E/M box build) environment
- 8–10+ years of technical program management, customer-facing operations experience, 3+ years of direct experience managing, coaching, and developing Program Managers, Account Managers, or Customer Operations teams.
- PMP Certification is a plus.
- Demonstrated track record managing multiple large, complex customer accounts with concurrent PCBA and multi-level mechanical assembly projects.
- Proven ability to interpret operational data to track key performance metrics and to identify risks to the program, and ability to solve them
- Demonstrated experience in making critical decisions to mitigate program risks (quality, schedules, cost) and to ensure customer satisfaction
- Exceptional communication, negotiation, prioritization, and conflict-resolution skills under high-pressure escalation scenarios.
Responsibilities
- Lead, coach, and retain a team of 6 to 10 Program Managers; establish clear performance standards for account ownership, responsiveness, and execution.
- Have strong working knowledge of the status of top 10-15 key customers. Meet with TPMs bi-weekly to ensure smooth operation on programs and that issues are addressed or resolved.
- Conduct regular performance reviews, one-on-ones, and development plans while building repeatable processes for recurring operational challenges.
- Act as the primary escalation point for significant customer and operational issues before executive involvement.
- Ensure all escalations are fact-based and accompanied by root-cause analysis, clear ownership, defined actions, customer impact statements, and recovery schedules.
- Monitor product margin, pricing accuracy, and financial risks, ensuring timely mitigation of excess/obsolete inventory, expedite costs, and premium freight.
- Track and drive PM operational metrics, including past-due sales orders, aging WIP, consigned inventory, and NPI readiness.
- Identify systemic operational trends and partner with department heads to implement corrective and preventive measures.
- Maintain strict alignment with Quality Management System goals: product quality, on-time delivery, and overall customer satisfaction.