Job Description
Job Description
We are currently seeking a Customer Service Representative (CSR) for a fast-paced 3PL (Third-Party Logistics) warehouse environment.
Position Overview
The CSR will support daily warehouse operations by communicating with clients, processing orders, handling emails, tracking shipments, and assisting with inventory and documentation tasks.
Responsibilities
- Respond to customer emails and inquiries in a timely manner
- Enter and update orders in warehouse systems
- Track shipments and provide status updates
- Coordinate with warehouse staff and drivers
- Maintain accurate records and documentation
- Use Microsoft Excel for reporting and data entry
- Assist with general administrative and office support tasks
Requirements
- Prior experience in a 3PL warehouse environment preferred
- Strong customer service (CSR) background
- Proficient in Microsoft Excel and email communication
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational skills
- Reliable, punctual, and professional