Job Description
Job Description
Job Title: Customer Service Coordinator
Location: Salinas, CA 93901, USA
Contract Duration:3 months
Pay Rate: $27/hour
Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Key Responsibilities
Manage customer orders, inquiries, and account requirements to ensure accurate processing and timely delivery.
Create, validate, and maintain customer item specifications and project details.
Coordinate with production and planning teams to schedule orders and meet customer delivery commitments.
Monitor order status, inventory levels, production schedules, and backlogs to identify potential delays.
Communicate proactively with customers and internal teams regarding order updates, inventory concerns, and delivery issues.
Coordinate outside purchases of materials and services required for customer projects.
Prepare reports and share relevant data with customers and internal stakeholders.
Support the Quality Manager in investigating customer complaints, researching quality issues, and identifying solutions.
Collaborate with sales, credit, collections, shipping, and plant leadership teams to maintain smooth operations.
Assist with customer pricing and pre-pricing activities by developing specifications and reviewing requirements with production teams.
Provide guidance and training to junior-level employees.
Maintain accurate documentation and follow established processes and safety procedures.
Required Skills and Qualifications
Strong customer service and relationship management skills.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy when handling orders, specifications, and reports.
Experience coordinating customer orders, production schedules, inventory, or logistics.
Excellent organizational and time-management skills, with the ability to prioritize multiple tasks.
Strong problem-solving and analytical skills.
Ability to collaborate effectively with customers and cross-functional teams.
Ability to interpret and process large amounts of information accurately.
Proficiency in using computers, preparing reports, and managing customer and order-related data.
Ability to work independently with limited supervision and adapt to changing customer requirements.
Work Environment and Physical Requirements
Primarily an indoor, climate-controlled work environment.
Role involves frequent sitting, computer work, and two-handed typing.
Requires frequent verbal communication, including quick and clear exchanges of information.
Must be able to review data, analyze figures, monitor computer screens, and identify small discrepancies.
Work may involve a noisy manufacturing environment, requiring strict adherence to safety rules and regulations.
\nCompany Description
ElevaIT is a certified and values driven Service-Disabled Veteran owned global staffing and IT professional services firm serving Fortune 1000 clients with customized and scalable workforce solutions. Leveraging talent intelligence analytics, our scalable recruiting platform puts diversity, equity, inclusion, and belonging (DEIB) at the forefront of everything we do.
Company Description
ElevaIT is a certified and values driven Service-Disabled Veteran owned global staffing and IT professional services firm serving Fortune 1000 clients with customized and scalable workforce solutions. Leveraging talent intelligence analytics, our scalable recruiting platform puts diversity, equity, inclusion, and belonging (DEIB) at the forefront of everything we do.