Job Description
Job DescriptionWe are looking for an organized Eligibility Admin to support application processing and case review activities in Merced, California. This Long-term Contract position is ideal for someone who can balance accuracy, professionalism, and timely follow-through while working with sensitive information. The person in this role will help evaluate applicant records, maintain reliable documentation, and provide clear communication throughout the eligibility process.
Responsibilities:
• Examine applications and supporting records to confirm all required information has been submitted and documented correctly.
• Assess applicant status against established program rules, policies, and regulatory standards to determine eligibility outcomes.
• Confirm details such as income, residency, employment, insurance, and other qualifying criteria using available documentation and verification methods.
• Enter new case information and maintain accurate updates within internal databases and case management tools.
• Notify applicants of approvals, denials, or pending items and clearly explain next steps or additional documentation needed.
• Safeguard confidential files and handle records in accordance with privacy and compliance requirements.
• Coordinate with internal teams, external agencies, providers, and case workers to obtain information and support case resolution.
• Track renewals, recertifications, and processing deadlines to help ensure timely case follow-up.
• Investigate inconsistencies in submitted information and respond to applicant questions with professionalism and prompt attention.
• At least 2 years of experience in administrative support, eligibility review, or a related office-based role.
• Demonstrated ability to perform data entry with a high level of accuracy and attention to detail.
• Experience handling inbound calls and assisting individuals in a detail-focused and service-oriented manner.
• Familiarity with administrative office procedures, recordkeeping, and document management practices.
• Ability to review forms and verification documents carefully and apply established guidelines consistently.
• Strong written and verbal communication skills for explaining status updates and required follow-up actions.
• Ability to manage confidential information responsibly and maintain privacy standards.
• Proficiency using databases, case management systems, and standard office software.
Please contact Robert Half at 209.554.0521 for immediate consideration.