Job Description
Job Description
We are looking for a Customer Experience Support Specialist to help support customer and technical service operations across North and South America. This role is ideal for someone who is detail-oriented, eager to learn, and interested in growing into a leadership role.
Location: Huntington Beach, CA.
Job type: Full-time / Monday-Friday
Pay: $17 - $21 /hr
Responsibilities listed but not limited to:
- Answer inbound customer calls and return missed calls or voicemails
- Process warranty returns and maintains customer case records
- Track, ship, and fulfill products
- Enter customer and warranty orders into the ERP system, including EDI and CRM requests
- Process EDI orders from platforms such as CommerceHub, SPS Commerce, and Logicbroker
- Collect and organize shipping and logistics documents
- Team collaboration
- Perform hands-on work with products when required
Qualifications:
- At least 2 years of customer service experience
- Bachelor’s degree required
- Comfortable using CRM systems, Microsoft Office, and ERP software (Epicor 10 preferred)
- Professional, reliable, and customer-focused
- Business background is a plus