Regional Operations Manager

Published: 6/14/2022

Job Description

Job Summary

The Regional Operations Manager oversees daily operations for the Bay Area market, leading service managers and field teams to consistently meet or exceed client expectations. This role is hands-on and highly visible, with frequent interaction with clients and senior/executive leadership, and a strong focus on coaching, accountability, safety, and performance outcomes.

Responsibilities

Lead, coach, and hold Service Managers and field staff accountable to ensure client expectations and service standards are consistently met.
Drive performance management, including ongoing feedback, skill development, and written action plans to correct underperformance.
Maintain a regular field presence—conduct site visits, customer walks, and property inspections to verify quality and operational effectiveness.
Ensure teams achieve monthly KPI targets (e.g., service tickets, proposals, inspections, and other performance measures).
Support new account onboardings and help develop/execute maintenance plans; follow up to confirm service commitments are being met.
Manage and oversee tag work/special projects, including scheduling through the company portal and creating client proposals when needed.
Serve as a primary escalation point for client concerns—provide timely communication, project updates, and identification of property liabilities.
Respond to emergencies on client properties by coordinating solutions and directing technicians/resources within scope.
Oversee timekeeping processes for field staff (time portal accuracy, leave requests, HR/Payroll questions) and step in as needed when coverage is limited.
Promote continuous improvement: implement operational procedures (with executive approval), improve workflows, and lead monthly safety/operations meetings.

Qualifications & Requirements

Proven leadership experience; building maintenance experience preferred.
Technical background preferred.
Bilingual skills are a plus.
Strong written and verbal communication skills and the ability to work effectively with executives, staff, and clients.
Highly organized with strong interpersonal, analytical, and problem-solving abilities; able to multitask in a fast-paced environment.
Proficiency with common business tools (Microsoft Word, Excel, PowerPoint) and Google applications; comfortable using email, Teams chat, and mobile/portal tools.
Flexible schedule with availability to support operational needs after standard business hours when required.
Must be able to pass a drug screen and background check.
Dependable attendance and consistent follow-through on assignments.

Company DescriptionAt City Wide Property Services, people come first. Founded in 2000, City Wide has grown steadily from a small operation into a trusted leader in commercial property maintenance, serving clients across the Western United States. Our longevity and continued growth are built on trust, accountability, and a commitment to doing things the right way—for our clients and our employees. We foster a culture of open communication and ownership, where team members are empowered to solve problems proactively, grow their skills, and build meaningful, long‐term careers while making a real impact in the communities we serve.

Company Description

At City Wide Property Services, people come first. Founded in 2000, City Wide has grown steadily from a small operation into a trusted leader in commercial property maintenance, serving clients across the Western United States. Our longevity and continued growth are built on trust, accountability, and a commitment to doing things the right way—for our clients and our employees. We foster a culture of open communication and ownership, where team members are empowered to solve problems proactively, grow their skills, and build meaningful, long‐term careers while making a real impact in the communities we serve.