Job Description
Job Description
FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.
About the Opportunity We are looking to add a full time Supervisor, Inbound & Outbound Operations oversees onsite inbound and outbound operations at DTLA locations. This role oversees the Receiving, Shipping, and Inventory teams. The role is responsible for implementing a process to strategically balance receiving output, communicating with studios and customer service on received items, maintaining accurate inventory levels, fulfilling customer orders, organizing inventory locations, conducting cycle counts, and upholding overall inventory accuracy. The position is also responsible for overseeing all day-to-day inbound and outbound processes, including KPIs, manager stats, timecards, shipping, vendor relationships, and replenishing stock at retail locations. Primary responsibilities will include:
- Oversee Performance and Metrics: Monitor, track, and analyze key performance metrics related to service volume, customer retention, and response timeliness, driving continuous improvement initiatives based on data insights.
- Lead, Mentor, Train, and Develop Team: Provide effective leadership, mentorship, training, development, and direction to a team of specialists, fostering a collaborative and motivated work environment that promotes exceptional service.
- Respond to Escalated Cases: Address escalated cases with effective remedies or solutions, ensuring client satisfaction and swift issue resolution.
- Process Improvement Initiatives: Contribute to developing efficient processes and procedures, identifying opportunities to enhance operational efficiency and customer service quality.
- Other duties as assigned
What We’re Looking For
- High School Diploma or GED
- 3-5 years of experience in warehouse, retail operations, or similar fields
- 3-5 years leading or supervising teams
- Proficiency in CRM software, ticketing systems, Google Suite, Salesforce, and RingCentral.
- Demonstrated maturity, poise, and sound business judgment
- Comfortable navigating ambiguity and adept at finding creative solutions through effective partnerships to achieve desired business outcomes.
- Strong multitasking and organizational skills, ensuring efficient management of team operations.
- Proficient utilization of basic computer software and phone systems.
- Excellent interpersonal, problem-solving, verbal, and written communication skills.
- Solution-oriented mindset, dedicated to delivering an elevated experience to both clients and employees.
- Strong coaching and leadership abilities, with a talent for motivating and developing employees.
- Ability to remain composed and resourceful in high-pressure situations, consistently surpassing performance quotas
- Prior experience operating a hand held device
- Prior experience product handling high end luxury goods
- Prior experience working with Single SKU inventory / knowledge
What We Offer
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid Time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long Term Disability Insurance
- Employee Discount
The Supervisor, Inbound & Outbound Operations will be on-site, Monday - Friday (8:30am-5:00pm) with a possibility of weekends based off of business needs
Pay Scale: FASHIONPHILE reasonably expects the range to be at $80,000 for this position in our DTLA Location and offers an Annual Bonus Opportunity aligned to our Supervisor level. Offered compensation will vary based on (a) location; (b) individual candidate qualifications; and (c) individual candidate experience. This post may be updated as new market data becomes available and is accurate as of the date of this posting. FASHIONPHILE reserves the right to modify this information at any time, subject to applicable law.