Job Description
Job DescriptionOrder Management Specialist
Location: Newark, CA
Schedule: Monday–Friday, 8 hours per day
Pay Rate: $28/HR
Position Overview
We are seeking an entry-level Order Management Specialist to support a small, experienced order management team. This role will assist with order processing, reporting, data entry, issue triage, and SOX compliance activities related to customer, international partner, and internal partner orders.
The ideal candidate is early in their career and brings a high-performance mindset, strong communication skills, curiosity, and a willingness to learn. The successful candidate will be organized, trainable, proactive, and willing to take on a variety of responsibilities in a fast-paced environment.
Previous experience in a similar industry is helpful but not required. Experience using an ERP system and Salesforce—or an equivalent customer relationship management system—is required, even if limited.
Key Responsibilities
- Support order processing for customer, international partner, and internal partner orders
- Perform accurate data entry and maintain order-related information
- Assist with reporting and order management activities
- Help triage and resolve order-related issues
- Support SOX compliance management and related documentation
- Collaborate with members of the order management team and internal business partners
- Provide professional communication and customer-facing support as needed
- Take on additional responsibilities and contribute to team priorities
Qualifications
- Associate degree or equivalent qualification
- Experience using an ERP system
- Experience using Salesforce or an equivalent CRM system
- Strong organizational and attention-to-detail skills
- Ability to multitask in a fast-paced environment
- Excellent verbal and written communication skills
- Strong teamwork skills and a self-starter mentality
- Ability to work independently with appropriate guidance
- Previous customer-facing experience
- Experience in an ISO 13485 or GMP environment is a plus, but not required
Ideal Candidate
- Early-career professional eager to develop new skills
- High-performance mindset with a strong work ethic
- Adaptable, dependable, and receptive to training
- Willing to tackle new challenges and support team needs
- Clear, professional, and collaborative communicator
Work Arrangement: This is a hybrid position requiring three days per week at the Newark site.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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