Job Description
Job Description
Are you a problem-solver with a knack for working with computers? Do you excel at interacting with others to help them resolve their PC issues?
We’d like to welcome a Help Desk Coordinator I responsible to serve as the initial point of contact for help desk calls relating to PC software and hardware issues. Documents and assigns problems using Help Desk problem logging software program. Another primary function is to set up and take down computers for training sessions, meetings, new and relocating employees.
JOB REQUIREMENTS & RESPONSIBILITES
- Updating, maintaining, and repairing hardware and software systems
- Responding to help desk tickets, using appropriate software to track and record instances of support
- Assisting with the administrative responsibility of security procedures and policies as they pertain to our internal network and software
- Administering software version control for all assigned applications and performing testing and installation of all upgrades, patches, and maintenance updates
- Assisting with repairing equipment, either in-hour or coordinating with outside repair facilities
- Setting up and taking down computing devices for training sessions, meetings, new and relocating employees
- Problem-solving real-world issues that affect our networks, software, and hardware
- Ensuring compliance with all hardware and software policies, standards, and practices
- This position is a Part-Time position. LBS Financial is normally open for business from Monday – Saturday. Your individual department needs may vary and you will be provided a specific work schedule based on business needs. In order to accommodate the needs of our Membership, it may be necessary to adjust individual work schedules to meet the needs of the department and our Membership
EDUCATION & EXPERIENCE PREREQUISITES
- Two (2) year college degree in Business Administration, Computer Science, or equivalent experience preferred.
- Minimum two years PC experience; minimum one year credit union experience preferred.
- Must have a willingness to learn.
- Good communications skills, verbal and written.
- Good analysis skills.
PAY RANGE
In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:
$25.08 - $25.25
External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:
- Credit Report
- Criminal Records Search
- Social Security Search
- Governmental Registries Search
Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.