Customer Service & Office Lead

Job Description

Job Description

Molly Maid of Burbank, Glendale & Pasadena
Based in Eagle Rock / Los Angeles, CA | Full-Time

Do you love helping people, solving problems, and making someone’s day a little brighter? Molly Maid of Burbank, Glendale & Pasadena is looking for a Customer Service & Office Lead to join our growing team!

As the heart of our office, you’ll be the friendly voice and organized mind behind our daily operations — making sure our customers feel cared for and our teams are set up for success.

What You’ll Do

• Deliver exceptional customer service over the phone and in-person — you’ll be the first impression and ongoing point of contact for our clients.

• Schedule and confirm home cleanings, manage team routes, and keep our calendar running smoothly.

• Handle billing, payments, and customer records with accuracy and professionalism.

• Book new-clean appointments and follow up with potential customers (a friendly sales touch goes a long way!).

• Collect, track, and respond to customer feedback — turning complaints into opportunities to “wow.”

• Support the owner with daily office management tasks and help streamline operations as our business continues to grow.

What We’re Looking For

• Bilingual (English/Spanish) preferred — many of our customers and team members speak Spanish.

• Customer service experience required — you know how to make people feel heard and valued.

• Confident, personable, and comfortable on the phone and in-person.

• Strong organizational skills — you can multitask, prioritize, and stay calm under pressure.

• Tech-savvy (comfortable with scheduling software, Excel/Google Sheets, and email communication).

• A natural problem solver with a positive attitude and a friendly, persuasive communication style.

• A team player who’s dependable, proactive, and eager to learn.

Why Join Molly Maid?

• Learn how to run a small business — gain hands-on experience in leadership, customer service, and operations.

• Bonus incentives for performance and growth.

• Paid vacation and sick time.

• Room to grow — we’re expanding and love to promote from within!

• A positive, people-first culture where your ideas and personality make an impact every day.

Schedule & Pay

• Full-time position, Monday–Friday (occasional Saturday as needed).

• Competitive hourly rate + performance bonuses.