Job Description
Job Description
JOB DESCRIPTION
PROPERTIES:
Shore Hotel/ Ocean View Hotel/Santa Monica Hotel
TITLE:
Director of Human Resources (“DHR”)
DEPARTMENT:
Human Resources (“HR”)
STATUS:
Exempt, Full-Time, Regular
SUPERVISED BY:
General Manager (“GM”) and Chief Executive Officer (“CEO”)
SUPERVISES:
This position will supervise a Human Resources Generalist, Human Resources Manager, and other administrative staff of varying levels of experience.
We are seeking an experienced, strategic, and hands-on Director of Human Resources to lead HR operations across three hospitality properties in Santa Monica, California.
This is an opportunity for an accomplished HR professional who combines strong knowledge of California employment law with sound business judgment, operational leadership, and a genuine commitment to employee engagement and organizational excellence. Reporting to the General Manager and Chief Executive Officer, the Director of Human Resources will serve as a trusted advisor to executive leadership, oversee a multi-property HR team, and develop practical, effective people strategies that support our employees, leadership teams, and business objectives. The ideal candidate is proactive, solutions-oriented, highly organized, and comfortable navigating complex employee relations matters while fostering a positive, accountable, and service-driven workplace culture.
ESSENTIAL DUTIES:
- Strategic HR Leadership
- Provide strategic direction and oversee the daily HR functions across three hotel properties.
- Partner closely with General Managers, executive leadership, Legal, and department leaders on workforce planning, organizational development, and operational priorities.
- Lead, mentor, and develop the HR team while ensuring consistent and effective HR practices across all properties.
- Identify opportunities to improve HR processes, operational efficiency, and employee experiences.
- Employee Relations & Compliance
- Serve as a trusted resource for leadership on employee relations, performance management, workplace investigations, corrective actions, and employee separations.
- Ensure compliance with applicable federal, California, and local employment laws, including wage and hour regulations, leave administration, workplace accommodations, and workplace safety requirements.
- Partner with Legal and property leadership to address sensitive employment matters, mitigate risk, and maintain consistent policy administration.
- Oversee workers' compensation matters, employee leave programs, and HR documentation.
- Talent Acquisition & Employee Development
- Oversee recruitment, onboarding, retention, and workforce development initiatives across all three properties.
- Collaborate with department leaders to identify staffing needs and develop effective recruitment strategies.
- Lead performance management, employee engagement, and leadership development initiatives.
- Promote a culture of accountability, professional growth, collaboration, and exceptional hospitality service.
- HR Operations & Administration
- Oversee employee benefits administration, HR systems, personnel records, and regulatory reporting.
- Maintain accurate and confidential HR documentation and ensure compliance with recordkeeping requirements.
- Manage HR departmental budgets and support compensation reviews and workforce cost management.
- Leverage HR technology, reporting, and process improvements to enhance accuracy, efficiency, and consistency.
- Oversee HR activities associated with ADP Workforce Now and other HR management systems.
ESSENTIAL JOB QUALIFICATIONS & COMPENTENCIES:
Proven success in the following job competencies:
- Strong interpersonal skills: with the ability to influence and communicate at all levels of the organization, someone who is a team player.
- Honesty: has honest, direct, factual communication style, leads by example with internal/external customers.
- Collaboration: possesses strong, collaborative, supportive, and service-oriented relationships with team members and leadership; works collaboratively to have problems resolved efficiently. Remains open to others' ideas and proactively tries new things.
- Integrity & Loyalty: conducts oneself with a high-level of integrity at all times, ethics and makes decisions with candor, and provides best possible service. Keeps commitments; inspires the trust of others; Self-motivated individual who operates ethically; Upholds organizational values.
- Humble: conducts self and treats others with respect; without arrogance; treats others fairly in accordance with all laws, policies and procedures.
- Innovation: constantly strives for applying technological best practices, services, and procedures. Displays innovative thinking; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches to difficult situations.
- Analytical: Highly detail-oriented, proficient in overseeing the management of HR data, large volumes of complex numerical and other organizational data accurately.
- Flexible: Able to consider others’ opinions to find the best solution for meeting organizational objectives; ability to be flexible and adapt to change; adapts to dynamic work environment; able to manage competing work demands; devise approach to best fit the situation; able to adapt to change.
- Problem Solving: Possesses a professional, neutral/unbiased, and highly diplomatic demeanor.
- Interpersonal: Customer focused and effective relationship-building skills; able to effectively interact with all staff levels; frontline, Managers, Directors, and Executives.
- Diversity: Strong commitment to diversity and work culture that promotes equality.
- Communication: Strong communication (verbal and written) and presentation skills.
- Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets.
EXPERIENCE:
- Minimum of 5 years of progressive Human Resources experience, including demonstrated HR leadership responsibilities.
- Strong working knowledge of California employment law and federal and local employment regulations.
- Demonstrated experience managing complex employee relations matters, workplace investigations, and compliance issues.
- Experience supporting multiple departments, locations, or business units.
- Strong leadership, communication, organizational, and analytical skills.
- Ability to exercise independent judgment, maintain confidentiality, and handle sensitive matters with professionalism and discretion.
- Proficiency in Microsoft Office and HR information systems.
- Experience with ADP Workforce Now.
EDUCATION:
- Bachelor’s Degree in business management and/or Certificate of Human Resources Management at
an Extended University Program.
- Active PHR, PHR-CA, SPHR, or SHRM certification preferred.
WORKING CONDITIONS & PHYSICAL WORK DEMANDS:
- Must be able to regularly walk, stand, sit and travel to multiple property locations daily/weekly/monthly to attend company meetings/meet with staff, attend conferences based on business need.
- Position requires property walks which may include climbing stairs, crouching and stooping.
- Must be able to communicate with employees and others verbally and in writing.
- Able to sit and work at a computer keyboard for extended periods of time.
- Must have the manual dexterity and ability to type and key in numbers.
- Able to stoop, kneel, bend at the waist and reach on a daily basis.
- Able to lift and move and lift a minimum of 10 pounds.
- Regular and on-time attendance required.
- Hours frequently exceed 40 hours per week.
- Ability to respond when necessary and assist with 24 hours/ 7 days a week multi-property operation.
OTHER SKILLS:
- Bilingual (English/Spanish) preferred.
- Other duties as assigned.
LEGAL NOTICE: All candidates must be able to perform the essential functions of the job successfully with or without reasonable accommodations per applicable state and federal laws. If reasonable accommodations are required to apply for this position, please contact HR directly. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.
COMPANY BENEFITS:
- Medical, Dental and Vision Insurance to all eligible employees
- Company-paid life insurance of $25,000 to all eligible employees
- Matching 401K Retirement Savings Plan (up to 5% of the employee's contribution)
- Seven paid holidays
- Sick pay when eligible
- Company-paid parking
- Employee Assistance Program (EAP)
- Employee Recognition Programs
- Employee Referral Incentive Program
- Transportation allowance
- Dry cleaning services
- Tuition Reimbursement
Our post-offer background check process includes a background check and a drug screen.
We participate in E-Verify.
We are an Equal Opportunity Employer.