Job Description
Job Description
Mendocino Railway is the owner/operator of freight and passenger railroads including the California Western Railroad (CWR) / Skunk Train and the River Fox Train. The world-famous Skunk Train is a standard gauge passenger railroad that was founded in 1885, and operates 40 miles between Fort Bragg and Willits, in Mendocino County, California.
The Skunk Train is looking for outgoing individuals with an aptitude for fun and hard work to join the crew as a Retail Ticket Agent. Retail Agents are responsible for selling tickets, confirming reservations, answering phones, stocking retail merchandise, and assisting guests with information about the railroad and things-to-do in the surrounding area. This is a part-time position and includes working evenings, weekends, and holidays.
ROLE AND RESPONSIBILITIES (including but not limited to)
- Responsible for selling tickets using online ticketing and reservation system, confirming reservations, answering phones and guest questions, and checking and following up on voicemails and emails.
- Provide detailed information to guests about Skunk Train tours and events, and offer additional services to enhance their experience on the train.
- Provide guests with ideas and information about things-to-do in the area during their visit.
- Greet guests in a warm and professional manner and offer assistance as they enter the Depot.
- Ensure all frontline and guest facing functions and tasks are completed efficiently and effectively.
- Keep Depot and other work areas clean, organized, stocked, and sanitized throughout the shift.
- Handle card payments using POS system and follow all cash handling policies and procedures.
- Restock merchandise according to process and procedures.
- Fully understand and support Skunk Train’s mission statement.
- Communicate effectively with guests, crew members and supervisors to ensure seamless service.
- Ensure the safety and comfort of all guests and passengers.
- Perform other duties as assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Must be at least 18 years old.
- 1+ years of customer service experience.
- Must be able to effectively handle stressful situations in a public setting and resolve guest related problems in a professional manner.
- Ability to use proprietary reservation software and POS system (will train) and strong knowledge of a computers.
- Must be available to work weekends, evenings, and holidays.
- Pre-employment drug screen and criminal background check required prior to hiring.
- Ability to manage retail register and credit card or cash payments.
- Strong interpersonal skills with the ability to clearly read, write, and speak in the English language.
- Ability to communicate professionally, effectively, and clearly face-to-face, and in written communication with coworkers, guests, and others.
- Strong organizational skills with excellent attention to detail.
- Proficiency with Microsoft Office products.
- Must be reliable, punctual, and professional in appearance and demeanor.
PHYSICAL REQUIREMENTS
- Ability to stand for extended periods and walk on uneven surfaces (train platforms, gravel, etc.).
- Must be able to lift up to 25 lbs safely.
- Ability to bend, reach, stoop, lift, push, pull, twist, stand, walk, crouch, squat and navigate stairs.
- Comfortable working in both indoor and outdoor environments and around moving rail equipment (with provided safety training).
- Must be able to perform duties safely while on the tracks and a moving train.
BENEFITS & ADDITIONAL NOTES
- Employment is part-time and includes 401(k) retirement and paid sick leave.
EEO Statement
Mendocino Railway is an equal opportunity employer and provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disabled status or any other protected class.