Job Description
Job Description
This role is ideal for someone with a strong freight forwarding background who enjoys leading teams, improving processes, and driving operational excellence within ocean import operations.
What You'll Be Doing:
- Lead, coach, and develop the Ocean Import team.
- Oversee FCL and LCL import shipments from pre-alert through final delivery.
- Manage customer, carrier, overseas agent, and vendor relationships.
- Act as the primary escalation point for operational and service issues.
- Monitor KPIs, billing accuracy, profitability, service levels, and shipment exceptions.
- Ensure compliance with import procedures and documentation requirements.
- Drive CargoWise utilization, reporting accuracy, and workflow consistency.
- Collaborate closely with Pricing, Brokerage, Export, Compliance, Accounting, and Operations teams.
- Lead process improvements, automation initiatives, and operational efficiencies.
- 7+ years of Ocean Import Freight Forwarding experience, preferably within an NVOCC environment.
- 3+ years of supervisory or management experience.
- Strong CargoWise experience is required.
- Knowledge of FCL/LCL operations, customs coordination, import documentation, and final delivery processes.
- Experience utilizing KPIs and performance metrics to drive results.