Healthcare Customer Service Representative

Job Description

Job Description

Customer Service Representative (CSR 1) – Case Services & Outreach

Pay Rate: $20.00 per hour
Position: Full-Time, Temporary (3 Months)
Schedule: Monday–Friday | 8:00 AM–5:00 PM PST
Language: English/Spanish Bilingual
Interview: Virtual
Driving: Required

IMPORTANT – LOCAL CANDIDATES ONLY!

Applicants MUST currently reside in the Sonora area of Tuolumne County, California.

We are specifically seeking local candidates to support community outreach and enrollment services. Candidates living outside the Sonora area will not be considered due to the travel requirements and operational needs of this position.

Position Summary

We are looking for a bilingual English/Spanish Customer Service Representative to support our client .

The selected candidate will assist community members with healthcare enrollment, managed care options, and health plan information. This position involves face-to-face community outreach, individual and group presentations, and helping beneficiaries understand and access available healthcare services.

Key Responsibilities

• Conduct in-person community outreach and individual/group presentations.
• Educate beneficiaries about managed care options and healthcare plans.
• Assist beneficiaries with enrollment and disenrollment processes.
• Answer questions regarding enrollment status, medical exemptions, and waivers.
• Build and maintain positive relationships with county staff and community organizations.
• Participate in community events, health fairs, and outreach activities.
• Provide program information and training to county staff as needed.
• Perform accurate data entry and maintain records in CRM systems.
• Process and transmit enrollment/disenrollment information according to established procedures.
• Maintain accurate documentation and meet productivity and quality standards.
• Support daily enrollment operations and assist team members as needed.

Required Qualifications

• High School Diploma, GED, or equivalent.
• Fluent in English and Spanish (speaking, reading, and writing).
• Must currently reside in the Sonora area of Tuolumne County, CA.
• Valid California driver's license.
• Current proof of auto insurance.
• Reliable personal transportation and ability to travel throughout Tuolumne County and surrounding counties.
• Computer proficiency, including Microsoft Word, Excel, and PowerPoint.
• Minimum typing speed of 20 WPM.
• Excellent communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask.
• Ability to work independently and as part of a team.
• Comfortable conducting presentations and interacting with diverse communities.

Preferred Qualifications

• At least 6 months of customer service or human services experience.
• Healthcare, Medi-Cal, Medicaid, or health insurance experience.
• Community outreach or public speaking experience.
• Experience working with low-income and diverse populations.
• Experience in education, marketing, public relations, or community engagement.

Additional Requirements

• Willingness to work at assigned offices as directed by management.
• Ability to attend community events and health fairs.
• Ability to remain stationary for extended periods.
• Ability to occasionally lift or carry up to 25 pounds.
• Must successfully pass the required background screening and Motor Vehicle Record (MVR) check.

Apply Today!

\nCompany Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.\r\n\r\n We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.\r\n\r\n MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.\r\n\r\n We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com \r\n\r\n Benefits with MMC Group\r\n MMC offers health insurance plans for our active candidates on assignment, including:\r\n\r\nMedical, dental, and vision coverage\r\nLife and disability insurance\r\nAdditional voluntary benefits\r\n\r\n\r\n Join MMC and enjoy the support of a team that values your well-being, both on and off the job.\r\n\r\n MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.\r\n\r\n Get started on your career journey today! Apply to become a part of the MMC Team!\r\n\r\n We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.