Job Description
Job Description
Gold Rush Subaru is seeking a professional, customer-focused Express Service Advisor to join our service department. This position is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and has a passion for the automotive industry.
As an Express Service Advisor, you will serve as the primary point of contact for customers visiting our Express Service Department. You will help ensure a smooth, efficient, and positive service experience from check-in to vehicle delivery.
Responsibilities
- Greet customers promptly and professionally
- Write repair orders for express maintenance services
- Recommend manufacturer-required maintenance services
- Communicate service timelines and updates clearly
- Coordinate workflow with technicians and service staff
- Conduct walk-around inspections and document vehicle condition
- Ensure accurate documentation and billing
- Deliver exceptional customer service and build customer relationships
- Help maintain efficient vehicle flow through the express lane
Qualifications
- Previous automotive service advisor or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic automotive knowledge preferred
- Strong organizational and computer skills
- Positive attitude and team-oriented mindset
- Valid driver’s license with acceptable driving record