Job Description
Shift: 9 AM – 4 PM, 40 hours/week
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Overview:
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- Responsible for administering demand response programs and ensuring compliance with regulatory requirements and organizational objectives.
- Oversees program operations, validates participant and vendor payments, and coordinates with cross-functional teams including IT, Supply Management, Marketing, and Policy.
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Day to Day:
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- Supports regulatory filings and program design activities, provides guidance to program support staff, and promotes a positive customer experience.
- Evaluates program performance and recommends process improvements to enhance program effectiveness, operational efficiency, and compliance.
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Preferred Qualifications:
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- Experience coordinating across multiple departments and building effective working relationships with diverse stakeholders.
- Demonstrated ability to manage a variety of responsibilities requiring both quantitative analysis and strong written communication skills.
- Strong analytical, organizational, and problem-solving abilities.
- Bachelor’s Degree Required.
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Level II:
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- 2-5 Years of Experience.
- Manages demand response programs which compensate customers for conserving energy on hot days when energy conservation is needed most.
- Ensures that programs are operated in compliance with all Public Utility Commission requirements.
- Ensures that customers and aggregators participating in the program have a good customer experience.
- Reviews invoices and ensures program expenditures are appropriate and within budget.
- Continuously seeks opportunities to improve program cost and performance.
- Facilitates communication and coordination among multiple departments including IT, marketing, accounting, and policy.
- Manages stakeholder engagement and satisfaction.
- Maintains awareness of trends, business conditions, and internal processes and practices impacting component projects or overall program.
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