Customer Service - Call Center - OnSite

Published: 6/14/2022

Temp-to-Hire Opportunity

Relevant experience

● High-volume phone or call center experience — this role handles a steady stream of

inbound/outbound calls daily, so comfort with call volume and quick turnaround between

conversations matters more than a specific industry background

● Experience in insurance, financial services, healthcare, or another regulated industry is a

plus, since accuracy and clear documentation carry real weight (policy details, deadlines,

coverage questions) — but it's not required if you have strong service instincts and pick

things up quickly

● Experience triaging and escalating issues appropriately — knowing what you can

resolve yourself versus when to loop in an underwriter, account manager, or ops lead

● A track record of staying calm and clear with customers who may be frustrated or

anxious (e.g., handling a claim, a denied application, or a time-sensitive coverage need)

Previous customer service, administrative, call center, or operations support experience preferred

— insurance conversations can be emotionally charged, and steady, empathetic

communication goes a long way

\nCompany Description

Established San Francisco Staffing Company placing Temp, Temp-to-Hire and Direct roles.

Established San Francisco Staffing Company placing Temp, Temp-to-Hire and Direct roles.