Job Description
Job DescriptionWe are looking for a Customer Service Representative to support customers in a fast-paced Contract position based in San Francisco, California. In this role, you will provide thoughtful assistance over the phone, help individuals complete the correct forms accurately, and work to resolve questions efficiently without making customers feel rushed. Success in this position comes from dependable attendance, strong first-contact quality, and a willingness to apply feedback to improve performance.
Responsibilities:
• Handle a high volume of inbound customer calls while delivering clear, courteous, and patient support
• Guide customers through form completion and application questions to help ensure accurate and complete submissions
• Enter customer and order information carefully into internal systems, maintaining strong attention to detail
• Follow up on open or incomplete applications to reduce delays and keep requests moving forward
• Manage both inbound and outbound call activity as needed to address customer needs and provide status updates
• Maintain consistent on-queue availability during scheduled working hours and meet attendance expectations
• Respond constructively to coaching and adjust work habits when quality concerns or service flags are identified• Previous experience in customer service or a call center environment
• Ability to manage inbound and outbound calls professionally and efficiently
• Experience with order entry or data input in a service-focused setting
• Strong verbal communication skills with the ability to explain information clearly
• High level of accuracy and attention to detail when completing documentation
• Dependable attendance and the ability to remain productive during assigned hours
• Receptive attitude toward feedback and a commitment to continuous improvement