Job Description
Job Description
We are seeking a professional and friendly Front Lobby Receptionist to serve as the face of our organization. You will welcome visitors, maintain a secure and tidy lobby, and handle daily administrative tasks with accuracy and efficiency.
Key Responsibilities
- Visitor Management: Greet and welcome guests immediately upon arrival; determine their needs and direct them to the appropriate person or department.
- Communications: Answer, screen, and forward incoming phone calls on a multi-line system; take clear messages and answer basic inquiries.
- Lobby Security: Monitor lobby traffic, issue visitor badges, and maintain visitor logs according to company safety protocols.
- Mail and Deliveries: Receive, sort, and distribute daily mail, packages, and courier deliveries.
- Area Maintenance: Keep the front desk and reception waiting area clean, organized, and stocked with necessary materials (such as pens, forms, and brochures).
- Clerical Support: Perform general administrative duties including filing, photocopying, data entry, expense report management and basic calendar management.
Requirements and Skills
- Experience: Proven work experience as a receptionist, front office representative, or customer service role.
- Education: High school diploma or equivalent.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace; familiarity with standard office equipment like printers and scanners.
- Communication: Exceptional verbal and written communication skills with polite and professional phone etiquette.
Soft Skills: Strong organizational abilities, time-management skills, multitasking capabilities, and a helpful, customer-service attitude.