Job Description
Job Description
A well-established manufacturing company in Anaheim, CA is seeking an experienced Export /Customer Service Coordinator to support its international shipping and compliance operations. This role is ideal for someone who thrives in a production-driven environment and has hands-on experience with export regulations, documentation, and global logistics. Candidates with manufacturing experience will be strongly preferred over those with purely financial or call-center customer service backgrounds.
Key Responsibilities
Ensure compliance with Export Administration Regulations (EAR) and internal export policies.
Prepare, review, and maintain all export documentation, including commercial invoices, packing lists, and certificates of origin.
Coordinate international shipments with overseas distributors, sales representatives, freight forwarders, and customs brokers.
Track shipments, troubleshoot delays, and ensure timely delivery.
Apply and interpret INCOTERMS 2020 for international transactions.
Maintain accurate export records for audits and regulatory reporting.
Collaborate with production, sales, and inventory teams to support export activities.
Provide customer support to international partners regarding order status, documentation, and logistics.
Qualifications
Minimum 3 years of experience working with:
Export Administration Regulations (EAR)
Export procedures and documentation
International logistics coordination
Freight forwarders and customs brokers
INCOTERMS 2020
Experience in a manufacturing environment strongly preferred.
Strong attention to detail and ability to manage multiple deadlines.
Excellent communication and organizational skills.
Proficiency with MS Office and ERP systems is a plus.
Schedule: 8:00 AM – 4:30 PM, Monday–Friday Onsite