Job Description
Job Description
“Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
Essential Duties:
Under general supervision, the Telecare Care Coach supports the administrative functions of the Chronic Care Management programs. This role is responsible for consistently maintaining a positive and helpful attitude while delivering exceptional customer service to all stakeholders, including patients, clients, referral sources, physicians, sales representatives, and fellow team members.
Responsibilities:
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Receive all new patient demographics and enter information into database, prepare kits for delivery, contact patients and schedule initial Respiratory Therapist (RT) home visit, appointments and equipment delivery, maintain census, use Health Plan/MG/IPA member portals or other client specific data access systems to retrieve member information and medical documents.
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Review all information for accuracy and completeness including patient information, patient demographics, assigned PCP, specialist and case management, coordinate imaging of member and related member documentation per policy and procedure.