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Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people’s lives every day.

What You’ll Do:

Guide members through benefits enrollment and assist with updates to health and/or pension plans.
Deliver personalized support via phone, email, and webchat — we prioritize quality over speed.
Start on a single client account, and over time, be cross-trained to support multiple clients.
Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex.
Interpret plan documents and explain them in simple, easy-to-understand language.
Handle confidential information responsibly in line with HIPAA and data privacy standards.

Schedule & Flexibility:

No weekend shifts — ever!
Work Monday through Friday only.
During peak season: Full-time (40 hours/week) with potential overtime.
During off-peak: Hours may vary between 32–40/week, based on client needs.
Must be flexible to work shifts between 7:00 AM – 8:00 PM, with occasional extended hours up to 10:00 or 11:00 PM for short periods.
West Coast roles may require availability from 5:30 AM – 8:00 PM.

Important Note:

· This is a remote position; however, you must be local to the area. You’ll need to visit the office on Day 1 to pick up equipment, and occasionally attend in-person meetings or special projects.

What We’re Looking For:

High school diploma or GED required.
Customer service or call center experience is a plus, but not required — we’ll train the right person!
Strong communication and problem-solving skills.
Ability to adapt your service approach to meet a variety of personalities and communication styles.
Tech-savvy with basic computer proficiency.

Bilingual Candidates Encouraged to Apply:

We’re especially looking for fluent Spanish or French speakers — earn $0.75/hour extra for bilingual proficiency!

If you are interested, please reach out to Chin Yang at A-Line Staffing.