Customer Service Representative
Job Description
Job Description
Job description:
· Generate new business opportunities through prospecting within independent customers and dealer market.
· Check in vehicles and tag vehicles.
· Manage a preferred network of Dealerships.
· Follow up on new leads and referrals resulting from field activity in both customers and Dealerships.
· Maintain and grow dealer relationships by acting as a liaison between Auto Collision Group customers and dealers.
· Identify sales prospects and contact these and other accounts assigned to you.
· Provide high quality customer service
· Provide information to facilitate problem resolutions
· Promote and educate customers on vehicle repair status and services provided by Auto Collision Group, Inc.
· Prepare action plans and schedules to visit representatives from accounts assigned to you.
· Act as a BDC Representative between dealerships and all of Auto Collision Group, Inc. internal departments.
· Collect purchase orders for all warranty and internal work completed for dealerships.
· Requires entry to intermediate level experience in discipline
· Conducts routine tasks as directed
· Closely supervised with little latitude for independent judgment
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Mission Viejo, CA 92692 (Required)
Work Location: In person