CSR - Customer Support Representative
Job Description
Job Description
At Markful, we’re guided by three core values: Service, Reliability, and Quality — with service at the heart of everything we do. Our Customer Service Representatives play a key role in supporting customers from order to delivery, ensuring questions are answered clearly and issues are resolved efficiently.
This role is well-suited for someone who enjoys helping others, stays organized in a fast-paced environment, and takes ownership of follow-through. You’ll support a high volume of customer requests across phone, email, and chat, while working closely with internal teams to keep orders moving accurately and on track.
Responsibilities include:
- Managing a high volume of incoming customer inquiries via phone, email, and live chat
- Providing clear, accurate information about products and services, and educating customers to help them make informed decisions
- Placing orders on behalf of customers and ensuring details are accurate before submission
- Receiving, reviewing, and processing orders for printed marketing materials
- Assisting customers with account questions, website navigation, and online tools
- Troubleshooting issues and resolving concerns professionally and efficiently
- Documenting all customer interactions clearly in our CRM and ticketing systems
- Following up to ensure questions and issues are fully resolved
- Collaborating with internal teams to maintain accuracy, reliability, and quality
- Identifying opportunities to improve processes and enhance the customer experience
We’re looking for someone who brings a strong service mindset, attention to detail, and accountability to their work.
Qualifications:
- 1+ year of experience in a customer service or support role
- Strong written and verbal communication skills
- Ability to multitask, prioritize, and manage time effectively in a high-volume environment
- Comfort working with CRM systems and ticketing tools
- Strong problem-solving and decision-making skills
- Calm, professional approach — even in challenging situations
- Reliable, detail-oriented, and team-oriented
- Willingness to work a flexible schedule and occasional overtime
Preferred (but not required):
- Experience supporting e-commerce or online orders
- Familiarity with Microsoft Office and web browsers
- Experience with Adobe Creative Suite or basic design tools
Education:
High school diploma or equivalent required
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