Customer Service Representative
Job Description
Job Description
The Customer Service Representative plays a key role in ensuring customer satisfaction by providing timely support, resolving issues, processing orders, and maintaining clear communication. As part of a large team and reporting directly to the Customer Service Manager, this position supports daily customer interactions with a focus on efficiency and accuracy. The role offers flexible hours and may occasionally require local travel.
Responsibilities
- Provide customer support and resolve inquiries efficiently
- Process orders accurately and manage data entry tasks
- Communicate effectively with customers and collect feedback
- Handle complaints promptly and with professionalism
- Maintain thorough product knowledge to assist customers
- Keep detailed records and perform follow-up communications
Preferred Qualifications
- 3+ years of experience in customer service
- High school diploma or equivalent
- Strong communication and conflict resolution skills
- Proficiency with CRM software
- Effective time management and multitasking abilities
- Excellent problem solving and active listening skills
- Team-oriented with collaborative mindset
"This opportunity is open exclusively to residents of the United States."